We are pleased to offer a 30-day return policy for your convenience. To qualify for a return, items must be in the same condition as when you received them: unworn, unused, with tags still attached, and in their original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please email us at returns@loveyderm.com, explaining the reason for your return. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please ensure that returns are requested and approved before sending items back, as we cannot accept returns that have not been previously authorized.
For any questions regarding returns, feel free to reach out to us at returns@loveyderm.com.
Damages and Issues
Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can address the issue and resolve it promptly.
Refunds
We will notify you once we have received and inspected your return and inform you if the refund is approved based on the condition of your returned items. If approved, the refund will be processed to your original payment method within three business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than five business days have passed since your return was approved and you have not received your refund, please contact us at returns@loveyderm.com.