Thank you for choosing Loveyderm Skincare! We’re committed to delivering a smooth and efficient shipping experience for our valued customers. Please review our shipping policy below to see how we manage your orders.
Shipping Locations
Loveyderm Skincare ships exclusively within the United States. Unfortunately, we do not offer international shipping at this time.
Processing Time
Once we receive your order, we will process it within 1 to 3 business days. Processing times may vary depending on order volume.
Shipping Time
After processing, delivery typically takes between 3 and 10 business days. Please be aware that shipping times can fluctuate based on the season, with potential delays during peak periods such as holidays.
Shipping Costs
We offer free shipping on all orders within the United States. There are no additional shipping fees at checkout.
Order Tracking
After your order has been shipped, you will receive a confirmation email with tracking information. This allows you to track your package’s status and location in real-time. If you have any issues with tracking or cannot find your tracking number, please reach out to us at support@loveyderm.com.
Delivery Confirmation
Please ensure that someone is available to receive and inspect your package upon delivery. If you notice any damage or discrepancies, contact our customer support team at support@loveyderm.com within 48 hours of receiving your order.
Delays and Exceptions
While we aim to adhere to our estimated shipping times, unforeseen events such as weather conditions or supply chain issues may cause delays. We will keep you updated on any significant changes and work to resolve any issues promptly.
Missing Items
If you discover that an item is missing from your order, please follow these steps:
- Email our customer support team at support@loveyderm.com within 48 hours of receiving your shipment.
- Provide your order number and a description of the missing item.
- Our team will investigate and work to resolve the issue as quickly as possible.
Contact Us
For any questions or concerns about your order, please contact our customer support team at support@loveyderm.com. We are available Monday through Friday from 8 AM to 5 PM EST and will respond to your inquiry within one business day.
Thank you for shopping with Loveyderm Skincare. We value your business and are dedicated to ensuring a dependable and pleasant shopping experience.
Loveyderm Skincare Team